How the POs in my teams use AI to turn vague complaints Into Backlog Items.
The complete process currently used by teams I work with.
Here’s a typical refinement session:
Someone complains: "Users are saying they can't find anything in the app. Sales is losing deals over it."
The team comes together, one team member reads the complaint (or a vague requirement, or an idea, etc.) aloud, and for the next 40 minutes, the team tries to figure out:
WHAT the problem actually is,
WHOSE problem is it, and
whether this is even the RIGHT THING to build
The effort is usually parked or rushed because “the thing” is not yet ready for refinement, and other items are lined up in the queue.
This happens because that complaint or requirement is a vague signal, and the work of turning it into a clear backlog item usually falls onto the PO.
Most POs do this in their heads between meetings, which results in a vague complaint becoming a vague user story.
This is now being changed thanks to AI.
Some POs I work with are using AI to quickly and easily turn these kinds of vague ideas into refinement-ready Backlog Items.
Here’s how they are doing it.
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